Our Guarantee
Your art order is packaged by skilled professionals. It will be thoroughly inspected before it is shipped. We are confident you will love the appearance and quality of your new fine art.
For that reason we guarantee your satisfaction. If your purchase does not meet your expectation for any reason, we will reverse the transaction. Please contact us either by phone or by E-mail. Tell us the reason for your dissatisfaction, and give us your full name and mailing address in the e-mail. We will attempt to satisfy your concerns. If you are not completely satisfied with your purchase from our company, you may return it to us within 30 days of your having received the order for an exchange or 100% refund on the cost of your product purchase. Please note that we will even refund your shipping charges on returned merchandise.
Exceptions:
The only exception to this policy is any piece which you ask us to special order or an image that you have asked us to alter or customize. This exception will be explained to you at the time of purchase. The custom orders are the only items not returnable to us under this guarantee. If you are not informed that your order is a custom order, it is covered under this guarantee.
Credit Card Purchases:
Any credit card purchases will be charged to your card on the day your order is processed. If there is any delay in shipping your product, you will be notified and be given the opportunity to have your card credited and charged again at the time the order is shipped. Any requests for returns/refunds must be given in the same format that we received the original payment. i.e. If you purchaesd using a credit card, any refund must be credited to the same card. If you paid by check, any refund will be by a company check and mailed to you.